Q & A
Question: Can I track my order?
Stitches: Of course! When placing the order, you will receive the order number by e-mail, When the package is sent to the shipping company, you will receive a tracking link and number from the company.
Question: Can I update / cancel my order?
Stitches: To update / cancel the order, contact our customer service department at [email protected] and we will be happy to assist you.
Question: What happens if I receive a defective product?
Stitches: We apologize for the discomfort. Please contact the customer service department by e-mail or WhatsApp, noting the order number and attaching photos of the defective item, and we will ensure rapid processing.
Question: Can an order be gift wrapped?
Stitches: Sure! Please select any gift box (additional fee) of our various packaging options.
You can also add a personal note – add your greeting in the comments section and we will take care of the rest.
Question: How long until I receive the delivery?
Stitches: Once you place the order and receive e-mail confirmation, the order will be delivered within 7-10 business days.
Question: How long does it take to process a refund?
Stitches: Once we receive the order, we will review and approve it. The refund will be processed within 14 days and notice of the refund will be sent to the e-mail used for the order.
Question: I bought a product and I want to replace it with another?
Stitches: You may replace a product that is intact, has not been used, and in its original package within 14 business days.
Shipping costs will be borne by the buyer.
Question: Can I cancel a transaction and receive a refund?
Stitches: Of course, the Consumer Protection Law allows you to cancel a transaction within 14 business days – less a cancellation fee of 5% of the transaction. It is important to consider the shipping costs.
Where a transaction is canceled due to a flawed product, the customer will not be charged a cancellation fee and the full amount will be refunded.